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Refund and Returns Policy

ShopnSaveUS Return & Refund Policy

1. Return Policy Overview
  - We accept returns for non-defective products (buyer’s remorse) within 14 days from the date of delivery; we must be notified within 3 days of delivery (unless otherwise noted).
  - Defective or damaged items may also be returned under special conditions (see below).

1. Eligibility & Product Condition
  - Returned items must be in new, unused, and unopened condition, with original packaging and tags intact.
  - Items that are opened, used, damaged by the customer, or missing parts may not be accepted.

1. Return Process / Method
  - To initiate a return, request a Return Merchandise Authorization (RMA/RGA) within 3 days of delivery via our returns department (email: saj@shopnsaveus.com).
  - Once approved, you may either:
    - Ship via carrier of your choice (at your expense). We recommend using a carrier that provides tracking.
  - Returns should be shipped back within 14 business days of delivery.

1. Return Shipping & Restocking Fees
  - For returns due to customer change of mind, you are responsible for the return shipping cost.
  - We may charge a restocking fee of $25 for non-defective returns.
  - If the return is due to our error (defective, damaged, incorrect item), we will cover return shipping and restock fees.

1. Refund Timing
  - Once we receive and inspect the return, refunds will be processed within 5–10 business days of receipt of product(s).
  - Please allow additional time for your bank or card issuer to post the credit.

1. Defective or Damaged Items / Errors / Shortages
  - Notify us within 3 business days upon receipt if the item is damaged, defective, or items are missing.
  - Provide photos of damage/defect, and retain the original packaging for carrier claims.
  - We will issue replacements or full refunds (including shipping) once validated.

1. Non-returnable / Non-refundable Items
  - The following items cannot be returned:
    - Closeout or clearance/sale items marked “non-returnable”.
    - Items with broken seals/open packaging.
    - Refrigerated or temperature-sensitive goods.
    - Biologicals (unless expired/outdated per manufacturer policy).
    - Special-order or drop-shipped items.
  - This list is not exhaustive; if an item is non-returnable, we will note this on the product page.

1. Exceptions & Special Cases
  - Some items (e.g. “Guaranteed Sale” products) may have unique return terms (e.g. 90-day returns if unsold), which will be explicitly stated on the product or invoice.
  - If manufacturer policy supersedes, those terms will apply (we will disclose when that is the case).

Policy Accessibility & Consistency
- This policy is posted publicly on our website (accessible without login).
- The same policy is used across our site, product pages, footer, and Merchant Center configurations.
- In Merchant Center, we use the “default” return policy label unless exceptions apply.