- Return Policy Overview
- We accept returns for non-defective products (buyer’s remorse) within 14 days from the date of delivery; we must be notified within 3 days of delivery (unless otherwise noted).
- Defective or damaged items may also be returned under special conditions (see below).
- Eligibility & Product Condition
- Returned items must be in new, unused, and unopened condition, with original packaging and tags intact.
- Items that are opened, used, damaged by the customer, or missing parts may not be accepted.
- Return Process / Method
- To initiate a return, request a Return Merchandise Authorization (RMA/RGA) within 3 days of delivery via our returns department (email: ShopnSaveUShelp@gmail.com).
- Once approved; You may either:
• Ship via carrier of your choice (at your expense), we recommend using a carrier that will provide tracking. - Returns should be shipped back within 14 business days of delivery.
- Return Shipping & Restocking Fees
- For returns due to customer change of mind, you are responsible for the return shipping cost.
- We may charge a restocking fee of $25 for non-defective returns.
- If the return is due to our error (defective, damaged, incorrect item), we will cover return shipping and restock fees.
- Refund Timing
- Once we receive and inspect the return, refunds will be processed within 5–10 business days of receipt of product/s.
- Please allow additional time for your bank or card issuer to post the credit.
- Defective or Damaged Items / Errors / Shortages
- Notify us within 3 business days upon receipt if the item is damaged, defective, or items are missing.
- Provide photos of damage / defect, and retain the original packaging for carrier claims.
- We will issue replacements or full refunds (including shipping) once validated.
- Non-returnable / Non-refundable Items
- The following items cannot be returned:
• Closeout or clearance/Sales items marked “non-returnable”
• Items with broken seals/open packaging
• Refrigerated or temperature-sensitive goods
• Biologicals (unless expired/outdated per manufacturer policy)
• Special-order or drop-shipped items - This list is not exhaustive; if an item is non-returnable, we will note this on the product page.
- Exceptions & Special Cases
- Some items (e.g. “Guaranteed Sale” products) may have unique return terms (e.g. 90-day returns if unsold), which will be explicitly stated on the product or invoice.
- If manufacturer policy supersedes, those terms will apply (we will disclose when that is the case).
- Policy Accessibility & Consistency
- This policy is posted publicly on our website (accessible without login).
- The same policy is used across our site, product pages, footer, and Merchant Center configurations.
- In Merchant Center, we use the “default” return policy label unless exceptions apply.